Terms and conditions

Item out of stock & availability

A product may be out of stock while we are processing your order. In such a case, the product will be automatically refunded to you. We reserve the right to cancel an order at any time after receipt. We always reserve the right to limit the quantities of an item shipped in an order. The availability and price of products sold on the genetiksports.com site are subject to change without notice.

Preparation of bikes

Since the bikes arrive unassembled, the preparation time for a web order containing one or more bikes can take up to 10 working days. We will contact you when assembly is done

Our online pricing policies

The prices displayed on the Genetik online sales site cannot under any circumstances be applied in-store and vice versa. The Genetik online store faces a completely different competition from that of our stores and this is why some prices may vary. Prices are subject to change without notice.

Shipping policy

Order shipments are made on business working days only, Monday to Friday. It may take up to two business days for an order to ship and you will receive your tracking number. Orders placed on Thursday and Friday will be shipped the following Monday. If the delay should be extended, we will contact you to advise you.

Non-standard items

Items in non-standard formats such as ski bag, bike, skis or other bags may be subject to additional shipping charges and, therefore, be excluded from our free shipping policy. We will contact you if this applies to your order.

International delivery

Genetik Online offers international delivery by Canada Post (postescanada.ca) to a number of countries. Due to agreements with certain companies, certain items are reserved for our Canadian customers and cannot be shipped abroad.

Delivery times & customs fees

Delivery times are 5 to 21 working days depending on the region. Occasionally a delivery may be held at customs for a few days. Genetik Online is not responsible for any customs clearance costs that may arise.

Foreign currency

Convert the price of your order into a foreign currency on XE.com.
All prices on our site are displayed in Canadian dollars (CAD), and charged in Canadian dollars. The exact exchange rate you pay will be determined by the bank that issued your credit card, but in general the exchange rate will be very similar or exact to the current one.