FAQ

Genetik offers three tune-up packages, depending on your bike's condition and how much work it needs. See every price on our Bike Repair & Tune-Ups page. Prices exclude parts and taxes. For an exact estimate, call the workshop at 418-849-2323, ext. 4.

Yes, we strongly recommend booking your spot. It lets the team plan the work and saves you from waiting, especially in peak season. Call the workshop at 418-849-2323, ext. 4.

Yes. Our mechanics work on every brand of mountain, road, hybrid, electric and fat bike, not only the brands we sell in store.

Yes. The team services electric mountain bikes, including drive system diagnostics, software updates and complete mechanical service. Since these bikes need specialized tools, call us before coming in.

It depends on how busy the workshop is and how much work your bike needs. Expect longer wait times from May to July. The easiest way is to call the workshop for the current turnaround.

Yes. Genetik offers 50-hour and 200-hour service for forks and shocks, plus SAG setup for your weight, bike and riding style. Prices are on our Suspension Service page.

Yes. You can bring in a suspension that is already removed from the bike. The service generally costs less than when the team has to remove and reinstall it on the complete bike.

Yes. Genetik picks up and drops off your bike at home for $24.95 within 20 km of the store at 20615 Henri-Bourassa Blvd.

Yes. Tune-up passes are available online and in store. Ask the team or call 418-849-2323.

Yes. Our bike fit adjusts your position for comfort, efficiency and control. It's $120 per hour, with an $80 minimum. Details on our Bike Fitting page.

Our whole ski inventory is at the Genetik LAB, our ski shop and workshop at the Le Relais ski centre, 1084 Bd du Lac, Lac-Beauport. Phone: 418-849-2323, ext. 1.

During ski season, the LAB is open Thursday to Sunday, 9 a.m. to 4 p.m., and closed Monday to Wednesday. Hours may change during the season, so call before coming in if needed.

Among others: Rossignol, Atomic, Head, Lange, Dynastar, Look, Leki, POC, Oakley, Smith and Sweet Protection. Skis, boots, bindings, poles, helmets, goggles and accessories.

Yes, it's one of the biggest selections in the area, for adults and juniors. You can try everything on at the LAB, or shop online: helmets, goggles and gloves and mittens.

Yes: sharpening, base structure, wax, full or custom tune-up, binding mounting and repairs, with a 30-minute express service. Prices are on our Ski Tuning & Boot Fitting page.

Yes, by appointment: consultation, liner heat molding, shell punch, lifters and heated insoles. Call the LAB at 418-849-2323, ext. 1.

Yes. Our season passes cover sharpening and wax all season long, individual or family.

No, there are no ski rentals this season. The LAB focuses on sales, tuning and boot fitting.

Yes: race skis, boots, helmets and protection for adults and juniors. See our race gear.

Since 2005, Genetik has specialized in mountain biking north of Quebec City. The team sells, repairs and fine-tunes mountain bikes with real trail knowledge of the area's networks. In winter, our ski shop and workshop at the Genetik LAB takes over.

Santa Cruz, Pivot, Devinci, Rocky Mountain and Norco, plus Devinci and Lahyla for kids. Availability varies with the season, sizes and arrivals.

Yes. The team helps you choose based on your terrain, level, budget, size and the trails you ride most.

Yes, Genetik sometimes sells demo or rental bikes, some of them from the Sentiers du Moulin fleet. See the demo bikes available.

The Genetik Bike Shop & Atelier is at 20615 Henri-Bourassa Blvd, Quebec City, QC G2N 1P3. Main phone: 418-849-2323.

Monday to Friday, 9:30 a.m. to 5:30 p.m.; Saturday, 9 a.m. to 5 p.m.; closed Sunday.

Yes. Shipping is free in Canada on orders of $200 or more, excluding oversized items. Orders ship within two business days, and delivery usually takes 2 to 10 business days once shipped. Some remote regions can take longer. Details in our shipping policy.

Yes, for most brands. Bikes are assembled by our certified mechanics in our workshop and ship 90% assembled, for $199.99. Santa Cruz bikes can't be shipped: they're available for in-store pickup only.

Yes. In-store pickup orders are usually ready within 1 to 2 business days. We'll let you know if it takes longer.

Unused products in new condition bought at regular price can be exchanged or refunded within 14 days of receiving your order, with their original tags and packaging. Sale items, underwear and electronic products are final sale. Details in our return policy.

Yes, in summer. Genetik rents mountain bikes right at the Sentiers du Moulin in Lac-Beauport, at the foot of more than 75 km of trails. The service point is closed in winter.

Genetik – Sentiers du Moulin is at 99 Chemin du Moulin, Lac-Beauport, QC G3B 0E1. Phone in season: 418-849-9652, ext. 2.

Yes, in summer. On top of the main store in Quebec City, Genetik runs a satellite workshop right at the Sentiers du Moulin to help riders on site.

It's open during the mountain bike season and closed in winter. Summer hours are posted in the spring.

Sentiers du Moulin offers more than 75 km of singletrack, split between the SDM and Maelström sectors.

The region has several major networks, including Empire 47, Vallée Bras-du-Nord, Mont-Sainte-Anne and Le Massif de Charlevoix.

Yes. We rent travel bags: $9.99 per day for a mountain bike bag and $19.99 per day for a road bike bag. Call 418-849-2323 to book.