Refund policy

This policy applies to purchases made online and in store. It binds any person who has made a purchase or other transaction on our website or in store (“the Customer”) and Genetik Sports inc. (“Genetik”).

Before completing a transaction on genetiksport.com, please take the time to review your order details. Make sure the sizes and colours are correct and that you have selected the shipping method you want. If you are unsure about the colour or size of an item, or if you would like advice before buying, don't hesitate to contact our customer service team by phone at 418-849-2323 or by email at online@genetiksport.com.

Canadian Return Policy

Unused products in new condition purchased at regular price may be exchanged or refunded within 14 days of the date you receive your order. Products must be returned with their original tags and packaging, in a safe and appropriate package.

The Customer is responsible for the shipping costs of the return, unless Genetik made an error with the merchandise.

International Return Policy

Products purchased internationally are non-refundable and non-exchangeable, except for products with manufacturing defects. Products must be returned with their original tags and packaging, in a safe and appropriate package.

To make a claim, contact us by email at online@genetiksport.com.

Non-Refundable and Non-Exchangeable Items (Final Sale)

The following products are non-refundable and non-exchangeable:

  • Sealed products;
  • Products with an expiry date;
  • Underwear (socks, chamois, sports bras);
  • Electronic products (heated products, headphones, etc.);
  • Products showing signs of misuse or of excessive force;
  • Any product we determine to have been used or worn;
  • Products sold on sale;
  • Special orders;
  • Products sold to a customer outside Canada.

This list may change at any time without notice.

Restocking Fees

A restocking fee of 10% to 20% may be applied to returns of bikes, other oversized products and/or any product that does not meet the conditions of this policy. These fees may change and be applied without notice.

Canadian Warranties

Genetik is committed to upholding the warranties of the suppliers and brands sold in store and online. Since we do business in Canada, products are covered by Canadian warranties, which may not apply to products sold outside Canada. It is the Customer's responsibility to check that their product is eligible for warranty. Warranty claims must include an invoice.

You can submit a warranty claim by following the procedure for online order returns, or by bringing the product to our store.

Procedure for Online Order Returns

1- Contact us by email at online@genetiksport.com with the reason for your return and a photo of your product.

2- If we accept your return, we will send you a return number (RA#). No return will be accepted without this number.

3- This number is valid for 10 days. To make sure we receive your package within the 10-day period, ship your product the same day you receive the return number.

Return address:

Genetik Sports
RA#__________
20615 Boul. Henri-Bourassa
Québec, QC, G2N 1P3

4- The refund may be issued by your bank a few days after we receive your return. We are not responsible for processing delays caused by your financial institution or any other payment method used.

This policy may be changed or modified at any time without notice.